GENERAL QUESTIONS

How do I reserve a storage unit?

1^st option - Stop in our rental office located at 1245 S. Jefferson Street, Huntington IN, 46750 Mon.-Fri. 8am-5pm and one of our facility managers will be glad to assist you 

      2^nd option – Follow the steps below to complete the rental process on the "Rent Online Here" Page.

• From the top menu on our website homepage select “Rent Online Here”
• From there, you’ll land on the facility site map page. Scroll down to the “Unit Options Below”
• From the selection of units select the unit size that’s best for you. If there are no units available in the unit size you would like, you may click “Waiting List” to be added to the waiting list for that size and you will be notified when this specific unit type becomes available.
• If any units are available in the size you want, it will say “Rent now” click here, you can allow the software to auto select your unit or you can manual select the unit you want from the drop down.
• Fill in your personal information and create your online account. From there you will be given a passcode. This passcode has to be manually activated by one of a facility managers. Activations are only finalized Mon.-Fri. 8am-5pm. (If renting on a weekend, it will be the following business day before your passcode will be activated and you will be able to access the facility) Upon being activated you will be notified that your passcode is active and you will now have gate and/or front door access to your unit. Simply locate your unit, cut the green zip tie, begin filling your unit, and place your lock on your unit before leaving.

What size storage unit should I get?

To better help you decide what size storage unit is best for you, please see the below recommendations on sizing.

5x10 Storage Unit

Similar to a walk-in closet. Can fit up to 30-40 medium boxes. Ideal for student storage, holiday decorations, motorcycle, ATV Storage.

10x10 Storage Unit

Similar to half the size of a one-car garage. Everything from two bedrooms including nightstands, bedframes, mattresses, dressers and several medium and large moving boxes

 10x20 Storage Unit

Similar to a standard one-car garage. Could fit items from a small house or multi bedroom apartment. These units can fit: an entire living room, an entire kitchen and two bedrooms worth of furniture.

How do I get into contact with someone at AAA Southside Storage?

There are several ways to reach us!

During Business Hours: Monday - Friday 8am-5pm   

Call one of our facility managers at 260-224-7289 or stop by the rental office located at:

1245 S. Jefferson Street, Huntington IN, 46750 and we will be happy to assist you!

 Outside of Business Hours: Feel free to message us on our "Facebook" page or email us at aaasouthsidestorage@gmail.com. Still having trouble? Visit our "Contact Us" page for assistance. 

HOURS & GATE ACCESS

ONLINE ACCOUNT

How do I sign up for an online account?   
Good News! When you rent with us you automatically be set up with an online account.

What is my online account good for?

Having an online account allows you to makes changes to your personal information such as, email address, home address, phone number, one-time payments, payment methods, passcode and more!

I forgot my password. What should I do?  
Choose “Forgot Password” at the sign on to recover your password.  Enter your email address and directions will be email to you on how to recover your password.

What if I don’t remember the phone number or email I used for my account?   
Please contact one of our facility managers at 260-224-7289 during business hours to recover this information.

PAYMENTS

How do I make a pay my account?

When you rent from us you are required to have a valid bank card on file at all times. Payments will be automatically debited to this card on the 1^st of every month.

Can I make a one-time bill payment online?   

Yes, want to use a different card than the card you have on file this month? Making a one-time manual payment through your online account is simple!

• Just select “Make Payment/Login” from the top right corner of our homepage.
• Once you login, you'll be able to enter your card information to make a one-time payment right through your online account.   

If I am late in making my payment this month, can I still pay online?

Yes, you can pay anytime online. Simply login to your online account and make a manual payment as described above. Note: Any additional fees related to your account being past due will be shown in the total due.

What is AAA Southside Storage’s late payment policy?   
AAA Southside Storage requires accounts to be paid in full and cannot accept partial payments. Please refer to your rental agreement to obtain specifics about the late fees. You may also contact the facility manager for assistance.

What type of payments do you accept?   
We gladly accept Visa, MasterCard, Discover, and Cashier Check’s. We do not except cash, personal or business checks.

I have multiple units; will all of these units show up in my online account?   
Yes, your units to be “linked” to one another under your account you will see all of your units under your one online account.

I want to pay multiple months on my unit, can I do this through my account?   
Yes. You simply login into your online account and do a manual payment for the amount of your choice. Payment will be taken in full and any surplus will be applied to your account as a credit. Subsequent months bills will be automatically taken from this credit on the 1^st of every month until the credit balance is used.

UNIT & LEASING TERMS

Am I tied to a long-term contract?   
No. Our leases are month-to-month.

Do I have to give a 30-day notice to vacate my unit?   
We require that you give us a 10-day notice before moving your belongings out of your unit. 10-day notice must be given at least 10 days prior to the end of the month to avoid being charge for the following months rent.

I will be vacating my unit soon, can I move-out online?   
Move-outs are not available on-line. Please notify facility manager per the terms of your Rental Agreement regarding the vacating of your storage unit.

Will you prorate my rent if I move out early?   
No, AAA Southside Storage does not prorate rent on a move-out for any reason.

My address information has changed. Can I update this information on the website?   
Yes, you and update it in your online account. You must keep your personal information up to date by either doing so online or contacting the facility manager as soon as possible, via phone or in person about phone number changes, address changes, or other personal information changes so we maintain the ability to notify you of price increases, late payments, move-out notices, and other important facility notifications.